FAQs
Frequently Asked Questions:
1️⃣ What’s the shelf life of your products?
Our gummies stay fresh for 2-3 months from purchase! If you would like them to stay fresh even longer, I recommend putting them in the refrigerator. Enjoy them within this window for peak flavor and texture. Store in a cool, dry spot (no sunbathing! 🌞➡️🌑).
2️⃣ How should I store my treats?
Keep them happy in a cool, dry, low-humidity environment! Seal them tightly in packaging or an airtight container to keep freshness. Skip the steamy kitchen or bathroom—opt for a pantry or cupboard instead! 🚫🚿
3️⃣ When will my order ship?
We hustle to ship orders in 2-3 business days (busy days might add a tiny delay 🏃). Shipping times vary by location, but you’ll receive a tracking number once your package is on the road. 📦✨
4️⃣ Can I fix my shipping address after ordering?
Reach out ASAP if there’s a typo! We’ll update your address if your order hasn’t shipped yet. Once it’s en route, changes aren’t possible. ⏳📍
5️⃣ Do you ship internationally?
Not yet, but stay tuned! 🌍✨ We’re currently serving domestic deliveries only, but global sweetness is on our radar.
6️⃣ How do I track my order?
Check your inbox! You’ll get a tracking number + link via email once your package ships. Follow its journey straight to your doorstep! 📮🛒
7️⃣ Can I cancel my order?
Act fast! We can cancel orders before they ship. Once it’s out the door, we can’t reel it back in. 📦⏰
8️⃣ What if my order is damaged or wrong?
Oh no—we’re on it! 😔 Contact us within 7 days of delivery, and we’ll make it right with a refund or replacement. Your satisfaction is our mission! 💖🔧
9️⃣ How do I contact customer care?
Shout out to us via kleankravingz@gmail.com 💌 or our Contact Us page! We’ll reply within 24-48 hours—promise! 🕑✨
Snack smart, stay Klean! 🌟🍋
(Questions? We’re here to sweeten your day!)